FAQs
Questions? Start here.
If you're still struggling after, just ping us as service@cirqpulse.com. We'll respond to your inquiry within 24 hours of receiving it.
Frequently Asked questions
Does wearing the ring on different fingers result in data deviation in detection?
Irrespective of whether the ring is positioned on the index, middle, or ring finger, the collected data remains remarkably consistent. The precision of this data is typically influenced by variables including the ring’s fit, the density of finger hair, vascular division, skin thickness, motion artifacts and muscle noise/sound.
Can I wear your Cirqpulse smart ring while working out?
Yes, you can wear your Cirqpulse smart ring throughout all your workouts and movement routines. Cirqpulse can automatically detect and track your daily steps, calories burned, standing hours, and overall activity intensity throughout the day.
Do you offer returns? How does the trial work?
We have a 30-day satisfaction guarantee. We pride ourselves in the quality of our smart ring, so we want all our customers to be happy. If you have an issue, please contact our customer support team at service@cirqpulse.com. If you aren't satisfied, we'll offer refund or you can donate it and provide a donation receipt for a full refund if you don't want to ship it.
What’s my tracking number?
After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included, Please allow 1 to 3 working days for the tracking information to show.
Contact Information
Email: service@cirqpulse.com
Tel: 276-477-5898
Address: 219 E Main St, Marion, VA 24354, United States